Revocation for digital content, vouchers & bookings
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must inform Riverboat Event GmbH, Bergstraße.21 69120, email@example.com of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, or an e-mail). You can use the enclosed sample revocation form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Sample cancellation form
(If you want to cancel the contract, please fill out and return this form).
– To Riverboat Event GmbH, Bergstraße.21 69120, firstname.lastname@example.org:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation shall expire prematurely if we have started the execution of the contract only after you have a) have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of withdrawal upon commencement of the performance of the contract on our part; and b) we have provided you with the content of your declaration on a durable data medium within a reasonable period of time after the conclusion of the contract, but no later than upon delivery of the goods or before the performance of the service has begun. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation. The right of revocation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent thereto and at the same time confirmed your knowledge that you lose your right of revocation upon commencement of performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
In the case of travel contracts within the meaning of § 651a BGB, you can withdraw from the contract at any time before the start of the trip. We reserve the right to charge a flat compensation fee according to the following scale, as well as a handling fee of 6,00€ per booking. You reserve the right to prove that a lesser loss has been incurred.
- Cancellation up to 4 months before departure: 10% of the invoice amount
- Cancellation up to 2 months before departure: 50% of the invoice amount
- Cancellation within the last 30 days before departure: 75% of the invoice amount
- Cancellation within the last 14 days before departure: 100% of the invoice amount
In case of thunderstorms, high water level 1 or strong winds above 8 force, the trip can be cancelled by either side free of charge.